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How can I tracking my order?
1. How do I check my order?
Once your order is shipped, you will receive an email from us. In this email, there should be tracking information for your packages as well as the website in which you can tracking it.
You can login our system with your email address,checking your "order history" to find your tracking number.
If you made payment by Paypal, Paypal system will sent an email to you once your order was shipped out, we put your order tracking number and tracking information on Paypal system for easy tracking.
Note: your order tracking number may delay 1~2 business days, because carrier need 1~2 business days to processing your parcel.
2. When can I track my order?
We can offer order status and other detailed information on our website, but we can't provide the exact time to track your number. As tracking numbers are assigned to packages almost immediately and generally appear on our website along with your order information. It may take up to 48 hours or longer before the package is checked into the carrier's tracking system. So even though your package has already shipped from our warehouse and is on its way to you, the carrier may not be able to provide any information about your package for up to 48 hours or more. Because tracking availability may vary depending on the type of item you purchased, the shipping method you selected during Checkout and the carrier delivers your item(s). So your Order History on our website won't offer tracking information. In terms of Express packages (sent via EMS/UPS/DHL), the delay is about 24 to 48 hours. For Airmail and Registered Airmail packages, it takes 3 to 5 business days for postal tracking to show online.
3. If I do not receive my order number, what should I do?
As soon as your payment is cleared, you should receive an email automatically sent from our server which confirms your order with an order number. If you have not received order confirmation or status emails from ahdcmaeras.com, your ISP or Email software might be blocking ahdcmaeras.com's emails, thinking that our email is spam. In this case please check your SPAM/JUNK E-mail folders. If you have confirmed your email folder is ok, but there is no such emails in your mail box, remember to send us a ticket (Tmart URL) about your issue.
4. When will my back order arrive?
Once we have verified your payment, your order will be sent to our Warehouse to be fulfilled. If your item is in stock, your order will be shipped within 24-48 hours. Occasionally, certain products that we offer may be unavailable. To find out about your back ordered items, please contact us with our online customer service that is available for 24 hours per day. Please make sure you have the following information available:
* Original order number (if possible)
* The e-mail address used to make the order
* Your daytime phone number
Estimate Delivery Time and Tracking website
|Shipping Method||Delivery Time||Shipping Price||Tracking Website|
|Hong Kong Air Mail(with tracking number)||15-25 days||10 usd per order||http://app3.hongkongpost.com/CGI/mt/enquiry.jsp|
|China Air Mail(With Tracking Number)||15-25 days||8 usd per order||http://intmail.183.com.cn/item/trace/itemTraceAction.do|
|Hong Kong Air Mail(None Tracking Number)||15-30 days||Free Shipping||None Tracking Number|
|Singapore Post||12 - 25 days||10 usd oer order||http://www.singpost.com|
|EMS||7-15 days||Calculate by weight||http://www.ems.com.cn/english-main.jsp|
|DHL||3-7 days||Calculate by weight||http://www.dhl.com|
|UPS||3-7 days||Calculate by weight||http://www.ups.com|
|TNT||3-7 days||Calculate by weight||http://www.tnt.com|
|FEDEX||3-5 days||Calculate by weight||http://www.fedex.com|
Note: Airmail shipping methods only suits for order weight less than 2kg, Over 2kg must use Express, not recommend to select Airmail for high value items.
For Airmail(with tracking number) shipment, you can tracking your order on your local post office website, below is the list of mainly countries post office tracking website,if your country post office website not available,please contact us.
Airmail (with tacking number) tracking website
|New Zealand||http://www.nzpost.co.nz/NR/exeres/2AE86870- C2E4-49A9-8415-4797CD618745|
Customs clearance can increase the delivery time if your package is held up by customs officials.
International shipping costs are based on a combination of the following:
* Weight and dimensions of package
* The location the seller is shipping from (city, state, country or region)
* The location the seller is shipping to (also called the destination country or region)
Therefore, costs may vary greatly depending on what, where and how the seller is shipping, and can be considerably higher for international destinations.
Generally, buyers pay additional costs that may apply such as duties, taxes and customs clearance fees. For example, international rates may or may not include pickup and door-to-door delivery with customs clearance. Your package will arrive at your door, but then you might need to pay extra international fees.
Note : Time of transit varies depending on where you are located and where your package is coming from. For some of a places, not covered by the shipping company, the delivery time may be delayed a few days. Thanks for your understanding!
Customs is a government agency responsible for regulating shipments entering a country or region. All shipments being sent to and from a country or region must clear customs first. It's always buyer's responsibilities to clear customs and pay the relevant custom duties. shipping methods other than DHL, UPS, TNT and EMS.