Frequently Asked Questions

Q: Are these CCTV cameras PAL/NTSC compatible?
A: We will send PAL or NTSC camera system depending on the destination country in the delivery address you specify. For example we will send NTSC system to U.S.A., Canada, Japan and send PAL system to all other countries (Europe, Australia and the rest of the world).

Q: Can I connect the spy camera to my computer?
A: Yes you can, by using one of these DVR cards. You can use a PCI DVR card to install on your desktop PC or a top of the range USB DVR card to connect to your PC/Laptop. It's compatible with Windows 2000/XP/98 and comes with all required software for video recording and editing. If you are computer savy you can even set up your own live Internet monitoring.

Q: What is LUX?
A: LUX is the measurement of low light needed for the camera to view and record properly. A unit of measurement of the intensity of light. It is equal to the illumination of a surface one meter away from a single candle. In dictionary terms: The International System unit of illumination, equal to one lumen per square meter.

Q: What is CCD?
A: CCD stands for Charge-coupled device. CCD is a sensor for recording images, consisting of an integrated circuit containing an array of linked, or coupled, capacitors. The CCD camera has a little bit higher resolution than CMOS. The camera also functions better in low light. A CCD camera drains a bit more power than the CMOS cameras. It uses 12v instead of 9v. CMOS(Complementary Metal Oxide Semiconductor) camera is smaller than a CCD camera and works longer with the 9v battery.

Q: Do any cctv cameras come with audio?
A: All 2.4 GHz mini cameras come with audio by default. 1.2Ghz cameras do not have audio unless specifically stated in the item description. We can always add audio to the 1.2Ghz cameras for you at $16 extra.

Q: How do I hook up the Plug and Play connection camera?
A: This is done by running the RCA (Aux) line into the VIDEO IN of the VCR or TV. The TV or VCR must be set to "AV" mode to view the VIDEO IN picture. Please also refer to the cctv cameras instruction. Connecting to your camcorder is also easy and similar with connecting to your TV.

Q: How long will the camera last with a 9-volt battery?
A: A good new 9v battery will last 4~8 hours on the mini cctv camera but shorter on the wireless receiver. It's recommended you use a 9v 500mA DC adaptor on the receiver for better performance. There are two sorts of power supplies we sell, 8v for the cctv camera and 9v for the wireless receiver. These power supplies are specifically made for the cctv camera system and will prolong product life.

Q: What will show up in my credit card statement?
A: It will show "Payment gateway P/L Sydney NSW" in your credit card statement.

Q: Is it secure to shop online?
A: Shopping online can be as secure as shopping in a regular store. We use the most secure 128 bits encrytion provided by PayMate. All your information is securely sent to the payment gateway. We also do not keep any of your credit card information. For details please refer to our privacy policy. All online purchases are required by law to issue the customer a receipt number or order id. You will receive an order number after you complete the purchase.

Q: Will I be taxed by custom?
A: In most cases the answer is "NO". Because item is sent by airmail and marked as gift, it's unlikely you get taxed by such a small item. We have send thousands of these cameras worldwide and we know. If you place a large order and have concern we can send multiple smaller packets to you and minimise hassle with local custom.

Q: How long will delivery take?
A: From our past experience it takes about 9~14 days(after credit card payment cleared) to reach Europe, Australia and USA. Some customers even receive items in less than 7 days! (Thank god the good old postal system still works very well in most countries.)